The motive of the feature is to lead a crew of controllers that gives provide up to give up information to the Pingo driver network. Proactively display standard overall performance warning signs and exception dashboards, resolving troubles timeously to make positive that Pingo meets its service diploma agreement to our customers.

Monitor order pipeline and order flow from select complete to delivery
Team stats, contrast and pointers on bettering KPIs
Escalation of retail outlets that are falling in the lower back of their SLA
Proactively manipulate exceptions – resolving troubles timeously to give up any delays on order
Continuous driver attendance administration in the route of the shift
Handle any escalations from Controllers to minimise agency disruption, at the same time as making have a look at of in a similar fashion teaching or method adjustments to end escalation in future.
Provide every day training and remarks to Controllers, fostering a way of life of continuous enchancment and development.
Promote collaboration and teamwork amongst manipulate centre staff, facilitating open verbal change and records sharing to adorn popular performance.
Work with the extraordinary Team Leaders to make positive a normal and aligned administration team.
Quickly and correctly manage, in conjunction with HR, any employee relation matters
Manage in terrible fitness leave and attendance, spoil schedules to limit downtime and maximize productiveness without compromising employee well-being or regulatory compliance.
Ensure seamless verbal change and coordination all thru shift handovers for operational continuity and efficiency. Follow structured files exchange and collaboration between shifts, minimizing disruptions and maximizing productivity
Participate in post-incident debriefs and opinions to choose out coaching realized and probabilities for enchancment in emergency response protocols and put into impact corrective moves as crucial to beautify future response capabilities.
Provide regular feedback on systems improvements and/or challenges to aid stress machine improvements.
Troubleshoot driver and machine related technical troubles and furnish entire appreciation and feedback

Minimum Requirements:
Grade 12 or equal at NQF stage 4 (essential)
Diploma in supply chain management/ transportation/ safety administration or equal at NQF stage 5 (preferred)
Code B Driver’s License (essential)
Own reliable vehicle (essential)
At least three years working trip in an operations environment (essential)

Apply here